Medication,
on-demand

PlutoRx is Canada’s first truly integrated, digital pet healthcare platform. We provide on-demand treatment for chronic pet health needs like tick & flea, diabetes, anxiety and more.

Founded in 2024, our digital-first approach to healthcare provides users with a digital platform that connects you to licensed Veterinarians and Pharmacists to help you get your medications quickly and more affordably. Here at PlutoRx we take your Pet’s health and your wallet seriously, and believe that everyone deserves access to medications for their Pet’s health needs.

No. PlutoRx provides a faster, hassle-free way for you to obtain prescription medications for certain chronic pet conditions, but our service does not replace your primary veterinarian. For issues that go beyond getting a prescription for medications, we encourage you to consult your primary veterinarian in person—whether for checkups, health concerns, or to inform them about the medications your pet is currently using. Your primary vet is the best resource for personalized care and guidance for your pet's overall well-being.

Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with veterinarians and specialists to create an assessment process that can provide sufficient information for the pet care practitioner to determine whether or not you are eligible for a prescription.

In case of an emergency, please contact your nearest emergency pet care clinic. Once the emergency has been addressed or resolved, contact your primary pet care professional to inform them of your experience as this may impact your pet's current treatment.

Pet owners over the age of 18 located in Ontario. We cannot ship treatments and medication outside of this Province at this time.

After creating an account, you will complete a VCPR (Veterinarian-Client-Patient Relationship) form and a veterinary assessment form for evaluation by one of our veterinarians.

During your assessment, you will have the opportunity to include any pertinent information about your pet within the forms.

In most cases, practitioners will complete your assessment after reviewing your submitted forms, but sometimes they may determine they require additional information before prescribing any treatment or medication, in which case they will reach out to you for clarification.

If your veterinarian has determined a prescription treatment is appropriate, they will write you a prescription. Our pharmacy partners will then ship your prescription to your home.

You can expect to receive a response from a veterinarian within 24 hours of submission. If you’ve been waiting longer than this, please email support@plutorx.ca and we will look into it.

Yes, your security is paramount to PlutoRx. Pet health information provided through submitted assessments is strictly and legally confidential between you and the Veterinarian.

All of your account information (including assessments, credit card, and shipping information, etc.) is stored safely and securely. PlutoRx is compliant with all federal and provincial legislation. It is our duty to protect your data with comprehensive security infrastructure and stringent data policies to ensure it stays private and secure. Please see our Terms of Use for more information.

Yes! In Canada, only a licensed veterinarian can write a prescription, and only a registered veterinarian or pharmacist can fill that prescription. We are supported by both veterinarians and pharmacists. PlutoRx adheres strictly to all the regulations set forth by all applicable Colleges of Pharmacists and Colleges of Veterinarians in which we operate.

Absolutely. All prescriptions obtained via PlutoRx are provided by licensed Canadian Veterinarians—the same as you would get at your veterinarian's office or clinic. These practitioners do not provide prescriptions unless they deem it medically safe and appropriate to write them based on your pet's medical profile and assessment answers. Finally, all PlutoRx Pharmacy Partners are provincially accredited, just like any other retail pharmacy.

Your privacy is our top priority. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure. You can read our Privacy Policy for more information.

Not long. After completing your pet's assessment, a veterinarian will generally respond within 24 hours, and often much sooner.

Prescriptions will be processed within 2-3 business days of your pet's prescription approval date if there is nothing blocking fulfillment.

All packages are shipped by our pharmacy partners, which usually takes 2-3 business days. You will receive an email with your tracking number once your pet's medications have been shipped.

All PlutoRx shipments arrive in a nondescript package, delivered to the address you provided on checkout.

You do not have to be home to have your medications delivered.

A flat shipping fee will be charged for every order that is included in the price.